Item    0271594                 93/04/28        15:12 
From:  CONRAD_GEIGER@NEXT.COM@INET#    Internet Gateway 
Subject: Pencom Software Rolls Out Mentoring Services Program for NEXTSTEP

News:

        Elizabeth Richardson
        Pencom, Public Relations Specialist
         Phone: 512-343-6666
         Fax: 512-795-2022
         Email: eli@pencom.com


Pencom Software Rolls Out Mentoring Services Program

Company Set to Assist Clients in Re-Engineering, Support and Training Services

Austin, Texas, April 23, 1993 - Pencom Software announced today the
formalization of a Mentoring Services Program designed to provide highly
responsive, exceptional quality software support packages customized for
clients' specific needs.

Each package - the Bronze, Silver or Gold - provides a selection of support
components allowing clients to purchase only the specific services they need
for their organization.  Fees are based on the package purchased and are
billed at a one-time annual rate, allowing customers to pay an up-front fee
for a designated set of services.  Each package includes on-site design
reviews, electronic mail, toll-free phone support, on-site system reviews with
added Software Architectural Team (S.W.A.T.) services billed at a discounted
rate.  Additional services are available with the Silver and Gold packages.

"The dynamics of today's marketplace have placed more emphasis on responsive
services," said Scott Abel, Director, Re-Engineering Services.  "Customers are
now asking for more interaction and expressing a desire for our expertise in a
long-term support relationship, rather than just on a project basis."

While Pencom is now formalizing these services into a fully developed program,
the company has already been assisting companies with mentoring support. 
Clients such as McCaw Cellular, IBM, Preferred Health Care, SunSoft and others
have already utilized Pencom's expertise in re-engineering, application
development and training services - services that are highlighted in the
Mentoring Support Packages.

"Customers are realizing that they need more than just a hotline for their
development support questions," said Abel.  "They want support from someone
who inherently knows their business and understands what they are trying to
accomplish.  Our mentoring services provide an initial design review, followed
up with quarterly reviews.  The same Pencom engineer will conduct all reviews
for a company, as well as be available for their phone or email questions. The
Gold package also includes an additional eight days of consulting that can be
utilized around one of the quarterly reviews at any time during the year."

Furthermore, the packages provide discounted rates for Pencom's S.W.A.T.
services.  These S.W.A.T. engineers are available for companies requiring high-
level, mission-critical assistance for difficult technical problems,
application design expertise or rapid development of software.

"Today's marketplace demands that companies produce their products and
services more effectively and efficiently than ever before," said Abel. 
"Pencom's re-engineering focus allows us to respond quickly to a client's
changing needs, and help them utilize their computing environment as a
competitive edge in their business."

Pencom continues to lead the industry in innovative service solutions!  Our
latest program, the Mentoring Service Packages, provide a cost-efficient
alternative for companies utilizing systems integration services the Open
Systems marketplace.

Additionally, under the direction of Scott Abel, Director, Re-Engineering
Services, Pencom is positioned to make significant contributions to the Open
Systems industry.  Abel's experience in leading-edge technologies enables
Pencom to position itself as a leader in areas such as object-oriented
programming, graphical user interface development, client server technology
and Windows NT.

Abel's responsibilities since joining the Pencom team in March have centered
on application porting and development, client-server architectures,
relational database design and development, object-oriented programming, 
interoperability tools and downsizing projects for end-user companies.  His
innovative approaches have initiated programs such as the Mentoring Services
Program and the Device Driver development program for NeXTWORLD EXPO
exhibitors.

Pencom's leadership role in the Open Systems industry continues to grow as the
company expands its programs and services.  Scott Abel and other Pencom
executives are willing to discuss the specifics of the company's re-
engineering vision.  Please contact them for further information at (512) 343-
6666.

For more information, contact Elizabeth Richardson, Pencom Software, 9050
Capital of Texas Highway North, Austin, Texas, 78759. Ph: 512-343-6666. Fax:
512-795-2022. Email: eli@pencom.com.

Pencom Software is a division of Pencom Systems, Inc., a $43 million systems
integration, technical search and contract programming firm with six offices
nationwide.  Today, Pencom Systems is the only company of its kind to provide
the entire suite of specialized services necessary for a smooth migration to
open Systems computing through personnel, services and products.

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